Upgrade to a VoIP customer contact centre and start making and receiving calls over the internet.
Voice over Internet Protocol
We provide easy-to-use cloud contact centers that help our customers to provide superior customer service at a low cost. Our simple to use, cloud-based contact center is scalable to support any size business and purpose. We can also integrate our VoIP solutions into our web applications with features such as click-to-dial and auto-dialer to ensure your team are as effective as possible. With our VoIP system, you can manage all your voice communications from a central web console.
Real time analytics
We can provide real time call dashboards and analytics allowing you to monitor performance and key performance indicators (KPIs) and respond when you need to. If your primary business operations involve large call volumes then call metrics are essential to gauging the effectiveness of your call operatives. Popular metrics we can provide include call volume and talk time. If you wish to dig a bit deeper we can even facilitate for real time conversation analysis between customer and employees by using speech transcription and natural language processing. We can automate sentiment analysis and loudness allowing you to detect live issues and enabling your managers to intervene when most needed.
Call monitoring
Call monitoring can be extremely useful for improving employee performance and productivity. We can allow for managers to monitor live conversations, allowing them to listen in on employee calls with clients to monitor conversations and identify coaching and training opportunities. We can also facilitate the archiving of call recordings allowing you to satisfy any industry call auditing requirements you may have and allowing for managers to review past conversations between agents and customers. Furthermore, we can even facilitate call transcriptions if required and implement machine learning training methods to teach your systems specific industry terms and lingo and allow you to easily search for and identify calls where specific words and phrases have been used.
Scalability
Our platform can support thousands of users and be scaled to support any sized business. We can easily add or remove multiple users as required and can also scale your contact center to facilitate for new features and requirements. For the growing business you can opt for a basic cloud contact centre knowing that if your business grows and your specifications change we can adapt to your changing needs meaning you won't be left looking for alternative providers and the inconvenience of migrating your data and changing your platform. You can easily scale up or down on demand, posessing the flexibility to onboard or release thousands of agents working from anywhere, anytime.
